Latest News

An update on our Thunderbird Extensions

Posted on: 02/04/2019 at 10:50:07

As many of you know, Thunderbird development has been moving slowly away from Firefox development since around 2015. However, many changes from Firefox still land in Thunderbird due to the shared nature of the core codebase. One of these changes is the move to WebExtensions, which has been particularly tough for Thunderbird thanks to the rich nature of the older APIs (which allowed developers such as Opacus to access properties on the emails such as the body, addresses and attachments). Thunderbird development resources are working hard to provide updated APIs for WebExtensions, but in the interim they have provided scaffolding to allow the older style extensions to work with a little modification. To that end Opacus have updated the two current Thunderbird extensions to support Thunderbird 63.0 and up. Both versions are now available on the Thunderbird Addons site: Professional Standard Note that Thunderbird 63.0 and up are currently in beta, so to use the new versions you'll need to be running the beta release of Thunderbird. - The Opacus Team

Thunderbird Versions between 61 and 64

Posted on: 25/01/2019 at 08:57:15

Thunderbird is undergoing a lot of change from version 60 through to version 65, and several underlying internal APIs that the Opacus Thunderbird extension relies upon are in a state of flux. We're currently testing an update against Thunderbird 65 beta v3, with the aim of fully supporting version 65 on its release. In the interim, parts of the extension may not function as expected, but we hope you'll bear with us during the transition. Thanks, The Opacus Team

New Thunderbird Extension Versions

Posted on: 07/09/2018 at 15:15:26

New versions of the Thunderbird extensions have been released and approved by Mozilla. They are both available in the Add-Ons section of Thunderbird to search for and install. Support for v8 of SugarCRM is the key feature, but more details can be found here:

SugarCRM breaks the Thunderbird extension search

Posted on: 16/07/2015 at 09:15:15

The latest version of SugarCRM,, breaks the search_by_module API call used by the Thunderbird extension. Sugar have released a hotfix that addresses this issue, which will be fixed in version 7.6.1. For those affected, to request a HotFix for bug 73637, please file a case with the Sugar Support team. In the case, please provide them your current version and edition.

SugarCRM Outlook connector V3 (2013 support) RC is now available

Posted on: 20/10/2014 at 12:31:06

The RC of our latest (v3.0) SugarCRM connector for Outlook is now available. This version has been re-written from the ground up to use SugarCRM's REST web service which replaces the old SOAP interface. Some improvements to mention are.... - Support for Outlook 2010 and 2013 (2007 will be available soon) - Use of SugarCRM's faster REST API - Improved load times - Improved record synchronisation (Batch processing means large quantities of records are no longer an issue) - Improved manual archiving process - New contextual search sidebar for faster archiving - New UI - Fixes for various issues that have plagued version 2.0 users. Requirements.... - Outlook 2010/2013 - SugarCRM v6.2 or greater You can download and install the new connector by clicking the link below. Release notes If you are having trouble installing the connector please make sure you first download and install the following two items from Microsoft. You will need to contact support[at] to request a new activation key for this version. Please be aware that this is not the final release and bugs should be reported to our support address. (support[at]

September 2011 SugarForge POTM is Opacus SugarCRM Thunderbird Extension

Posted on: 02/09/2011 at 09:33:21

For September 2011, the Sugar community has been loud and clear in their choice of the Opacus SugarCRM Thunderbird Extension as the September SugarForge Project of the Month. You can read in the interview with project lead Jonathan Cutting, and check out the other add-ons they provide for SugarCRM.

Congratulations to the whole team at Opacus!

Website redesign launched

Posted on: 01/09/2011 at 16:43:38

Here it is, the launch of our new website. We have tried to improve the ease of use and give it a cleaner look and feel.

We hope you like it and if you find any problems please let us know.

Opacus SugarCRM Outlook Plugin v2.1 Released

Posted on: 15/07/2011 at 09:13:14

You can now download version 2.1 by visiting the link below.


This version includes...
Built in custom module picker
Dropdown options are now loaded from SugarCRM’s custom language files
Ability to Create calls
Automatic sync based on a set interval
Right click context menu now loads on a separate thread to stop menu lag
Right click context menu now searches on the to/from/cc/bcc addresses based on the type of email inbound/outbound
Updates & Config backups are now stored in the users app data folder to fix permission errors
People using newer web servers with Expect 100 continue option set no longer receive connection errors
Automatic archiver runs In the background with a queue system and improved performance
Added option to include items marked for sync in SugarCRM (contacts)
Added option to include appointment attendees when syncing meetings
Improved UI layout/design and language translations
When creating Contacts/Opportunities etc the account name field will auto complete when typing
You can now search by account name when using the address book
Various sync issues resolved.
Improved error handling and logging
Improved UI feedback and usability

[Workaround] Outlook 2010 SP1 issue

Posted on: 07/07/2011 at 13:00:28

We beleive we have found a fix for the problem some users are having with Outlook 2010 SP1. This fix will be included in the next release (today/tommoro) but here is a workaround guide.

1. Close Outlook
2. Open the Registry Editor (type regedit into the run promp)
3. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\Opacus.OutlookAddIn
4. Edit the "Manifest" property and add "file:///" to the begining of the value so it should read something like "file:///C:\Program Files (x86)\Opacus Solutions\Opacus SugarCRM Plugin\Opacus SugarCRM AddIn.vsto|vstolocal"
5.Press ok and close regedit.
6. Open outlook and attempt to connect.

Please let us know if this helps you.

Opacus SugarCRM Outlook Plugin v 2.1 RC available for download

Posted on: 22/06/2011 at 12:50:05

We are pleased to announce that an RC version of 2.1 is now available for download. Please be aware that this is not the final stable release and we urge everybody to provide as much feedback as possible in order to get any minor glitches resolved. You can find the download at the link below...