Frequently Asked Questions

How do i renew my expired licenses?
To renew any expired licences you must purchase another activation key for the quantity of licences required, this must be done via the online shop in the same way as the original purchase.

Why is my licence key invalid?
If you registered online you must enter your connection details into the plugin settings exactly as you did during the registration/purchasing process. If you entered incorrect details during that process you will need a new licence key. Please contact support@opacus.co.uk to obtain one.

Where can i get the Outlook Primary Interop Assembly's (PIA's) ?
Download for Outlook 2007
Download for Outlook 2010

I have installed the pro version but i only have lite features
There is only one version of the software, the pro features are unlocked when a pro key is entered into the software. If the features are not available please check that your key is valid.

If you have a question please contact us here